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Return Merchandise Authorization Form

  • Products may be returned or exchanged within 30 days of the ship date. Exception, opened CD/DVD Medias and Samples may NOT be returned or exchanged. Please keep in mind that shipping charges are not refundable unless we made a mistake with your order. Also, 15% restocking fee may apply and you are responsible for the shipping charges to return the item to us.
  • Products that state "This item may only be returned for a replacement of the same make/model within 30 days.", or items labeled as "Non-refundable" (or similar labeling) must be returned to within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.
  • All acceptable returned bulk products above must be in re-sellable, new, unused condition, with all packaging materials, boxes, holders, labeling and packaging. They must be carefully packaged with a copy of the original invoice so we can identify and properly credit your account. Any used, non-resell able, damaged, products shipped without their original labels and/or packaging, or unidentified products will not be credited or refunded.
  • BRAND NAME *** products may be returned only if their original manufacturer's packaging has NOT been opened. Upon receiving any brand name product (such as branded discs, memory cards, printers, duplicators, drives, CD/DVD burners, etc.) you should inspect the outside of the box or package to make sure it is the product you wanted or ordered, and that it will be compatible with your system, and so on. If you ordered the wrong product, or the product is incompatible for your needs, DO NOT OPEN THE BOX -- if you open the product packaging, you own it, and it cannot be returned to us. Our warehouse will return the product to you if you do send opened brand name products to them, and you will be charged for all shipping costs.
  • If you feel any BRAND NAME *** products are defective, please contact the manufacture directly regarding any RMA issue.



Shipping charges are nonrefundable, except in the event of a packing error. The following guideline applies to orders where customers received free shipping:

If the entire order is returned for a refund, customers who purchased items with free shipping will be credited the full purchase prices of all products returned less ACTUAL shipping paid to our carrier.



In some rare instances, you may receive an incorrect product. This may be due to a mistake on our part and should this happen; we sincerely apologize and ask that you please call us immediately at 800-676-0134 so we can arrange to have the incorrect shipment picked up at our expense. We will also ensure that we immediately ship the correct item(s) to you promptly.



An RMA refund is a request for a refund of the purchase price.

  • All RMA refunds may be subject to a 15% restocking fee.
  • If you wish to request an RMA for an item you purchased as part of a combo or bundle special, you'll need to return all items within that particular combo / bundle special.



If you receive a defective item and would like to exchange it for a replacement of the same make and model, select RMA Replacement. Most of our products, unless otherwise specified, can be returned within 30 days of the original invoice date. Please note that all packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and/or documentation must be included in the original packaging, as provided by the manufacturer, for your return to be processed.

If you want to exchange for a different item, you will need to return the item and place a new order.

After the form below is submitted, you will receive an email that gives you an RMA Return Shipping Address in which to ship your returned item(s). The RMA number must be included on the outside label of your shipping box. Our warehouse is not authorized to accept returns without an RMA number on the shipping label. RMA numbers are valid for 30 days from the date of issue.

Please submit the completed form below and allow 2 business days for us to issue an RMA. You will need your invoice or packing slip to complete this form.


Asterisk (*) indicates required field.

RMA Type:*
Email Address:*
Order Number:*
Invoice Date:*
Return Reason:*

Product Description(s):*



Please enter the following code into the box provided:




*** BRAND NAME products are any name brand, non-generic products that are identified by any name other than by BRAND NAME products include, are not limited to, products made by Avery, HP, Imation, Iomega, Maxell, Mitsui, Neato, Panasonic, Philips, Pioneer, Primera, Princo, Prodisc, Ritek, RiDATA, SanDisk, Sony, Stomper, Taiyo Yuden, TDK, and Verbatim.

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