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Payment and Billing
Do I have to pay sales tax?
  Sales tax (8.875%) is charged on all items shipped to New York State. No tax is needed for buyers located outside of New York.
I have a question on my charges.
  Please contact Customer Service at or 1-800-676-0134, and we'll be happy to explain any charges you see on your invoice. We're available five days a week, 10:00 AM to 6:00 PM Eastern Time.
What are my payment choices?
  We accept payment by Visa, Mastercard, Discover and American Express as well as paypal, google checkout, money orders, wire transfers, and personal checks. We accept purchase orders from government agencies, and educational institutions. To place your order, you can:
  • Use our secure online checkout form
  • Call us toll-free at 1-800-676-0134. We're available five days a week, 8:00 AM to 6:00 PM Eastern Time.
We do not accept cash-on-delivery orders.
I need a copy of my receipt/invoice.
  You can click the My Account link to print a copy of your invoice.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  When you place your order, we'll authorize your credit card for all in-stock items. An authorization is a temporary hold on the funds. We will finalize the charge to your credit card when the items ship. You can cancel an order at any time prior to shipment, at no cost to you, by calling 1-800-676-0134. We're available five days a week, 10:00 AM to 6:00 PM Eastern Time.

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